AI-powered personal assistants on online retailing websites provide answers to customers’ simple queries, let the customer know about the status of an order, or find a product from the inventory that matches the customer’s product description. Chatbots reduce the time for response as they give instant answers and take less time than human correspondents, increasing user retention through reminders and notifications and upselling opportunities through the personalized approach.
Image recognition is a massive hit among users of online retail stores as it helps cut down the customer’s journey and proceed to checkout as the customers find exactly what they want. Connected home applications have changed the way purchases are made. Voice assistants like Alexa, driven by AI, can perform purchasing tasks like adding or removing items, checking the items on the cart, checking out, reordering a previous order, reviewing the shipping status, and checking the availability of a product.
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